Public Safety Dispatch Supervisor

The Brass Key | September 23, 2010 | Comments (0)

Public Safety Dispatch Supervisor
Lake Havasu City, Arizona

Lake Havasu City
Human Resources/Risk Management
2330 McCulloch Boulevard N
Lake Havasu City, AZ 86403
Phone: 928-453-4143
Fax: 928-453-4154    

E-mail: hr@lhcaz.gov
Website: www.lhcaz.gov

Salary: $21.11 – $29.55/hour

Population: 55,000 
Sworn Officers: 91 
Application Deadline: 10/15/10

EXPERIENCE AND TRAINING:

High school diploma or general equivalency diploma (GED) and five (5) years of experience in receiving and dispatching emergency and non-emergency calls for assistance, including one (1) year of supervisory experience; OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below

JOB RELATED & ESSENTIAL QUALIFICATIONS:

KNOWLEDGE OF:

Supervisory principles including training, scheduling, assigning, and evaluating work; functions and resources of a police department, fire department, rescue squad, ambulance service, public works, utilities and other public safety departments or organizations; Emergency Medical Dispatch System.

SKILL IN:

Monitoring and evaluating staff; evaluating emergency situations and making decisions under pressure; operating various communication equipment such as radios, telephones and related software applications; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, sufficient to exchange or convey information and to receive work direction.

PHYSICAL ABILITY:

Sufficient to sit, be mobile, finger, talk, hear, see, and perform repetitive motion; exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; sedentary work involves sitting most of the time.

VISUAL ABILITY:

Sufficient to operate vehicles; operate equipment, computers and related software, calculator, copy and fax machines, telephone, to read and write reports, correspondence, instructions, etc.

HEARING ABILITY:

Sufficient to hold conversation with others in person, and by telephone.

SPEAKING ABILITY:

Sufficient to communicate effectively with others in person, and by telephone.  Freedom from mental disorders that would interfere with performance of duties as described.

NOTE:  IT IS THE RESPONSIBILITY OF AN APPLICANT WITH A DISABILITY REQUIRING ACCOMMODATION IN THE SELECTION PROCESS TO CONTACT HUMAN RESOURCES/RISK MANAGEMENT TO REQUEST SUCH AN ACCOMMODATION PRIOR TO THE CLOSING DATE OF THIS RECRUITMENT

JOB RELATED AND ESSENTIAL DUTIES:

Responsible for performing all duties of a dispatcher in addition to supervising and training dispatchers

Answering 911 calls

Receiving, prioritizing, evaluating, and dispatching emergency and non-emergency calls for service

Resolves minor problems and complaints in communication center

Performing criminal history, plate and drivers license checks

Teletyping documents to other agencies

Communicating with emergency personnel via radios or phones to dispatch information

Monitoring security panels and cameras, in jail and holding cells Operating jail and door control panel

Receiving , evaluating, and distributing teletype messages

Maintain regular attendance

Other duties of similar nature or level

SPECIAL REQUIREMENTS:

Possession of or ability to obtain a valid Arizona driver’s license of appropriate class

Ability to obtain Arizona Criminal Justice System (ASJIS) Level A Certification within six (6) months of appointment

Association of Public Safety Communication Official (APCO) Telecommunicator I certification within one (1) year of appointment

Association of Public Safety Communication Official (APCO) Training Officer Certification within one (1) year of employment

Emergency Medical Dispatching (EMD) Certification and Telephone Communication Device for the Deaf (TDD) Certification based on availability of training

CAD experience required

Ability to pass background investigation and polygraph examination

EXAMINATION:

The City reserves the right to consider only the most highly qualified applicants for the succeeding examination processes: Training and Experience Evaluation, Written/Skills Examination, Oral Board Interview, Personnel Evaluation Profile (PEP), Background and Polygraph Exam.  Appointment subject to successful background investigation and City-paid post-employment medical/drug examination after offer of employment has been made.

APPLY TO:

Obtain and submit a completed City application along with copies of certifications to:

Lake Havasu City
Human Resources/Risk Management Division
2330 McCulloch Boulevard N
Lake Havasu City, AZ 86403
Phone: 928-453 4143
TDD: 928-855 3945
www.lhcaz.gov

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